Customer Refunds

Our customers deserve the best! If you’re unhappy with your experience you deserve a refund.

At Smarte Carte, we are committed to exceeding the expectations of our customers. If you have a problem with one of our products and would like a refund please fill out the form below.

Smarte Carte honors refunds up to the rental price of its equipment at each location.

Your refund check will arrive within 6 weeks of submission.    


Sorry, but your request can not be processed. Your request may have already been submitted. If you believe you reached this message in error, please contact us.

Your request was sent successfully. We will begin processing your refund shortly.

A few items need your attention. Please review the form and submit again.

Donate Your Refund

Your Information

Please include your name

You must include both your first and last name to receive a refund.
Text should be 30 characters or less.

Please include your phone number

Please use a 10-digit phone number

Please include your address

Please include your city

Please select a state/province

Please enter a ZIP/Postal Code

Please verify your ZIP Code

Please verify your postal code
Use format: A1B 2C3

Please search for a location

Please search again and select a location from the list

After selecting a location, the services and issues lists will load. Please be patient, it should only take a few moments. If your service type is not an option, please contact us.

Please indicate which service you used

Please indicate the reason for your refund

Please describe the problem and unit location

Please indicate the date of your service

Please select either today's date or a date in the past

Please include the amount of your transaction

Please confirm your amount or call if your refund will exceed $50

Submit Processing…