Careers

Are you looking for an exciting job in dynamic markets?

We offer sales, support, and operations positions at international airports, malls, theme parks, ski resorts, and entertainment facilities. Since 1967, Smarte Carte has helped millions of people maximize their travel, shopping and entertainment experiences. At Smarte Carte, we’re committed to providing high quality service and support to our clients and their guests.

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Current Job Openings

Assistant General Manager – San Francisco Intl Airport

Full time – Salary position

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Supervise customer service associates; interview, check references and hire; coordinate work assignments and schedules; monitor work and safety practice; maintain good working relationships to assure high team morale; train/retrain employees; discipline and suspend.
  • Perform emergency maintenance, battery changing, etc.
  • Ensure a safe working environment and compliance with all safety rules.
  • Assume overall operation of assigned shift, i.e., supervision, balancing and collecting carts, quartering, etc.
  • Assist with collections, counting/recording money, documenting meter readings.
  • Maintain good communication/cooperation with employees and facility mgmt.
  • Operate company vehicles.
  • Perform the function of the General Manager in his/her absence.

QUALIFICATIONS:

  • Four-year degree required.
  • Minimum of three years direct supervision.
  • Mechanical/electrical experience preferred.
  • Physical ability to lift a minimum of 40 lbs. to waist height, apply a force of approximately 75-100 lbs. to move up to 15 carts simultaneously and to walk and stand for long periods of time.
  • Visual acuity and manual dexterity to complete mechanical/elec. repairs.
  • Ability to pass necessary background/reference checks and government badging requirements.
  • Cash control experience.
  • Valid driver’s license.
  • Ability to run location in absence of manager (Jr. GM) and manage future location.
  • Ability to use Windows based software and a personal computer.
  • Proven success in managing and developing teams.
  • Experience with P&L’s – forecast, budgeting and analysis

PERFORMANCE MEASURED BY:

  • Quality of interactions with others
  • Dependability, resourcefulness
  • Attention to detail and ability to supervise, train, schedule, report cash, etc.

Location Manager – Seasonal

Raging Waves Water Park - Yorkville, IL

Smarte Carte, Inc., a leading provider of electronic rental lockers to amusement and water parks, is seeking a full time seasonal manager (with weekends) to manage our operations at Raging Waves Water Park in Yorkville, IL from mid-May to mid-September.  Maintain locker equipment and provide excellent customer service to park visitors. Electronic and mechanical skills are required. Must be able to pass background check.

Locker Attendant/Customer Service    

Universal Studios – Orlando, FL   

Smarte Carte, Inc., a leading provider of baggage cart and electronic locker rentals is looking for a full and part-time Locker Attendants. You will provide excellent customer service to  Universal Studios customers & maintain cleanliness of company equipment.  Must have ability to be on feet for extended periods, work independently, have reliable attendance.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Assist customers in use of Smarte Carte Locker product.
  • Transport carts from high return areas to high rental areas to ensure that carts are always available to customers.
  • Perform routine and minor maintenance and cleaning of carts and cart management units.
  • Learn and practice safe work habits thus assuring safety to self, co-workers, passengers and visitors.
  • Provide courteous service in assisting customers.
  • Maintain good communication and cooperation with other employees and facility management.
  • Perform jobs in an honest, reliable, and a professional manner.

QUALIFICATIONS:

  • High school degree or equivalent.
  • Must be computer literate.
  • Six month successful work experience.
  • Physical ability and manual dexterity needed to lift a minimum of 40 lbs. to waist height, apply a force of approximately 75-100 pounds.
  • Ability to walk and stand for 8 hours a day.
  • Ability to pass background requirements and reference checks.
  • Ability to work scheduled shift.
  • Good customer service and verbal communication skills.

MAINTENANCE TECHNICIAN

Newark Liberty Intl Airport

Maintenance Tech – Full Time

  • Repair out-of-order cart management units.
  • Perform regular maintenance on cart management units, accurately record all tests and repairs on appropriate forms, including battery changing and rotations.
  • Maintain the appearance of cart management units, cleaning on a regular basis and removing spills and debris immediately.
  • Comply with maintenance instructions in the Smarte Carte operations manual.
  • Follow all safety rules and guidelines.
  • Provide courteous assistance to customers.
  • Maintain accurate written records of equipment tests and maintenance schedules.

QUALIFICATIONS:

  • High School degree or equivalent is preferred.
  • Six-month minimum experience in electro/mechanical repairs.
  • Basic knowledge of electrical and mechanical components.
  • Basic knowledge of Ohms Law.
  • Ability to perform quality mechanical and electrical maintenance.
  • Ability to keep accurate written records.
  • Ability to communicate effectively and courteously.
  • Visual acuity, manual dexterity, and physical ability to perform repairs and maintenance of equipment.
  • Physical ability to walk up to several miles a day; range of motion that will allow frequent bending, stooping, twisting and lifting up to 75#.

RESULTS MEASURED BY:

  • Quality of repairs to CMUs and carts.
  • Timeliness of repairs.
  • Ability to control costs and expenses.
  • Ability to maintain written records.
  • Frequency of repeat calls.

Assistant Terminal Manager

Smarte Carte – Los Angeles, CA

  • Supervise a team of employees collecting luggage carts throughout the airport. Coordinate work assignments and schedules; monitor work and safe work practices; ensure Associates are in designated areas following a specific route to collect carts; maintain good working relationships to assure high team morale; train/retrain employees; discipline and suspend.
  • Assistant Terminal Managers must be able to effectively communicate fluently in English to customers and explain the proper use of luggage carts while maintaining the integrity of the operation. Maintain excellent communication and cooperation with other employees, facility management, and law enforcement officials. Perform job in an honest, reliable, and professional manner.
  • Customer Service-Assistant Terminal Managers are expected to provide arriving and departing passengers with information specific to luggage cart rental use; as well as, general airport information. Any passenger that appears to need assistance with luggage, either obtaining a cart, or getting luggage onto the cart should be helped. Effective selling techniques and minimizing customer disputes is essential.
  • Assists with maintaining the appropriate amount of carts in the CMU by efficiently balancing carts from storage. Notify the Cart Associates when the supply of carts in storage drops below acceptable levels. Assistant Terminal Managers are required to move carts both manually and mechanically through the use of ropes, Tuggers, and Quik carts. Carts should be constantly moved forward in the tracking for ease of rental by the customer.
  • Perform emergency maintenance, battery changing, etc.
  • Ensure a safe working environment and compliance with all safety rules.
  • Assume overall operation of assigned shift, i.e., supervision, balancing and collecting carts, quartering, etc.
  • Assist with collections, counting/recording money, documenting meter readings.
  • Maintain good communication/cooperation with employees and facility mgmt.
  • Operate company vehicles.
  • ANY ADDITIONAL DUTIES ASSIGNED BY MANAGEMENT

QUALIFICATIONS:

  • Minimum two-years experience supervising hourly employees.
  • Physical ability to lift a minimum of 40 lbs. to waist height, apply a force of approximately 75-100 lbs. to move up to 15 carts simultaneously and to walk and stand for long periods of time.
  • Visual acuity and manual dexterity to complete mechanical/elec. repairs.
  • Ability to pass necessary background/reference checks and badging requirements.
  • Cash control experience.
  • Valid driver’s license.
  • Ability to use Windows based software and a personal computer.

Assistant Terminal Manager

Smarte Carte – San Francisco, CA

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Supervise a team of employees collecting luggage carts throughout the airport. Coordinate work assignments and schedules; monitor work and safe work practices; ensure Associates are in designated areas following a specific route to collect carts; maintain good working relationships to assure high team morale; train/retrain employees; discipline and suspend.
  • Assistant Terminal Managers must be able to effectively communicate fluently in English to customers and explain the proper use of luggage carts while maintaining the integrity of the operation. Maintain excellent communication and cooperation with other employees, facility management, and law enforcement officials. Perform job in an honest, reliable, and professional manner.
  • Customer Service-Assistant Terminal Managers are expected to provide arriving and departing passengers with information specific to luggage cart rental use; as well as, general airport information. Any passenger that appears to need assistance with luggage, either obtaining a cart, or getting luggage onto the cart should be helped. Effective selling techniques and minimizing customer disputes is essential.
  • Assists with maintaining the appropriate amount of carts in the CMU by efficiently balancing carts from storage. Notify the Cart Associates when the supply of carts in storage drops below acceptable levels. Assistant Terminal Managers are required to move carts both manually and mechanically through the use of ropes, Tuggers, and Quik carts. Carts should be constantly moved forward in the tracking for ease of rental by the customer.
  • Perform emergency maintenance, battery changing, etc.
  • Ensure a safe working environment and compliance with all safety rules.
  • Assume overall operation of assigned shift, i.e., supervision, balancing and collecting carts, quartering, etc.
  • Assist with collections, counting/recording money, documenting meter readings.
  • Maintain good communication/cooperation with employees and facility mgmt.
  • Operate company vehicles.
  • ANY ADDITIONAL DUTIES ASSIGNED BY MANAGEMENT

QUALIFICATIONS:

  • Four-year degree required
  • Minimum one-year experience supervising hourly employees.
  • Physical ability to lift a minimum of 40 lbs. to waist height, apply a force of approximately 75-100 lbs. to move up to 15 carts simultaneously and to walk and stand for long periods of time.
  • Visual acuity and manual dexterity to complete mechanical/elec. repairs.
  • Ability to pass necessary background/reference checks and badging requirements.
  • Cash control experience.
  • Valid driver’s license.
  • Ability to use Windows based software and a personal computer.

Assistant Terminal Manager – JFK Intl Airport

Smarte Carte – Jamaica, NY

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Management and Administration –
    Manage staff in accordance with all company policies and procedures. Direct and oversee staff according to the work demands of the airport and business. Assist in the planning and completion of employee scheduling, training/retraining and development of new staff, and recommendation of employee discipline. Completion of required paperwork, i.e. round sheets, meter readings, maintenance reports, and approval of PTB (personal time bank) forms.
  • Professionalism/Customer Service –
    Work in a professional manner and use courtesy when dealing with all airport customers, clients and staff. Maintain superior communication and cooperation with hourly employees, other managers, and facility management. Resolve customer complaints regarding sales and service to ensure customer satisfaction. Perform job in an honest, reliable and professional manner.
  • Cash Handling –
    Manage the cash funds for Ambassadors. Complete random audits of Ambassador Pouches to ensure a consistent balance. Accountable for the entire bank until it is secured and tuned over to the next shift.
  • Equipment –
    Inspection of all Smarte Carte equipment including carts, CMUs, Cushmans (electric and gas), Titans, Tuggers, and Quick Carts to ensure they are safe and efficient for operation. Operate company vehicles.

QUALIFICATIONS:

  • Bachelor’s degree preferred although 4 years of management experience and an Associate’s degree will be accepted.
  • Good verbal and written communication skills.
  • Physical ability to lift a minimum of 40 lbs. to waist height, apply a force of approximately 75-100 lbs. and to walk/stand for long periods of time.
  • Ability to pass necessary background/reference checks and Port Authority identification requirements.
  • Computer skills (Microsoft Word and Excel).
  • Cash control experience.
  • Valid driver’s license.
  • Flexible schedule.

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