Changi Airport Security Officer Receives Service Hero Award

Changi Airport Security Officer Who Saved Two Lives Gets Service Hero Award

SINGAPORE- ( For saving two lives in six months, Ms Nguyen Thi Tuyet Trang from Certis Cisco Aviation Security received the Service Personality of the Year and Changi Service Hero awards on Tuesday (Feb 13).

The 26-year-old was one of 30 airport employees honoured at Changi Airport’s Annual Airport Celebration.

In the first incident that took place in December 2016 outside a toilet in Terminal 3, Ms Nguyen helped a five-year-old girl who was choking on a piece of candy.

She was alerted when she heard the child’s mother screaming frantically while carrying her child. Ms Trang stepped forward and managed to dislodge the candy the child was choking on, Changi Airport Group (CAG) said in a media release.

Six months later, in June 2017, Ms Nguyen performed cardiopulmonary resuscitation (CPR) on a middle-aged female passenger lying on the ground in the transit hall in Terminal 2.

The passenger, who had suffered an epilepsy attack, subsequently regained consciousness, CAG said. Veteran airport employee Fauziah Mohd Ali was also presented with the Changi Service Star for winning five top service awards in her 18 years of service at the airport.

“From providing assistance to passengers who were ill and could not proceed with their travels to those who faced problems with their flight connections, nothing seemed too difficult to handle for Fauzia,” CAG said in its statement.

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